Jaya Com's Privacy Policy

1Introduction

Jaya com is a trusted online gaming and Sports Betting platform in Bangladesh. We believe every user's privacy is a fundamental right. Our Privacy Policy is designed to be fully transparent — covering what data we collect, why we collect it, and how it's kept secure.

This Privacy Policy applies to the jaya com website, mobile application, and all our digital services. It takes effect from the moment you register, log in, or use any of our services on the platform.

2What information we collect

Jaya com only collects the information necessary to operate its services. Details are provided below:

We never store your full bank card number directly. Sensitive payment information is processed through secure third-party payment gateways.

3How We Collect Your Information

Jaya com collects information in several ways:

• Information you provide directly: What you provide directly through the registration form, KYC upload, support chat, or email
• Automatically collected information: When you use our site, device and browsing information is collected through cookies and log files
• Transaction information: Automatically recorded during deposits, withdrawals, and gaming activity
• From third parties: Limited information may be received from payment providers or identity verification services

4How We Use Your Information

Jaya com uses your information only for the following purposes:

• Creating and managing your account, and verifying your identity
• Processing deposits, withdrawals, and other financial transactions
• Legal Age & Identity Verification (KYC/AML Compliance)
• Providing customer support and resolving issues
• Preventing fraud, money laundering, and other illegal activity
• Improving the platform and developing new features
• Sending you personalised offers and promotions based on your preferences (you can opt out at any time)
• Meeting regulatory requirements

5Data Sharing Policy

Jaya com does not sell your personal data or share it with third parties for advertising purposes. However, information may be shared in the following limited circumstances:

• Payment Providers: Solely to process transactions with Mobile Pay, Nagad, Rocket, or your bank
• Identity verification services: With licensed service providers for KYC verification
• Legal Obligations: Upon a court order or valid request from a government authority
• Business Transfer: In the event of a jaya com merger or acquisition — the new entity will also be bound by this privacy policy

6Cookies & Tracking

Jaya com uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

• Essential cookies: Required for login sessions and security — disabling these may prevent the site from functioning properly
• Functional cookies: To remember your language preferences and settings
• Analytics Cookies: To understand how the site is used — this does not personally identify you
• Security cookies: To prevent fraud and unauthorized access

You can manage cookies through your browser settings. Please note, however, that disabling certain cookies may affect the proper functioning of some jaya com features.

7Data Storage & Security

Jaya com has implemented both technical and organizational safeguards to keep your information secure:

• Data transfers are secured with 256-bit SSL/TLS encryption
• Stored data is held on encrypted servers
• Only a limited number of staff are granted access to data on a need-to-know basis
• Regular security audits and vulnerability assessments are conducted
• Two-factor authentication (2FA) is available as an option

Data retention periods are as follows:

• Active account data: retained for the duration the account remains active
• After account closure: typically up to 5 years for legal compliance
• Transaction records: minimum 5 years in accordance with AML regulations

8Your Rights

As a registered user of jaya com, you have the following rights:

• Right to access: You can find out what information we hold about you
• Right to Rectification: You can request corrections to any inaccurate or outdated information
• Right to erasure: You can request deletion of your data unless we are required by law to retain it
• Right to restrict processing: You can ask us to stop using your data for specific purposes
• Opting out of marketing: You can opt out of marketing communications at any time
• Data portability: You can receive your data in a commonly used, portable format

To exercise these rights, please contact us at: support@jayacom.bet. We typically respond within 30 days.

9Children's Privacy

Jaya com strictly does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors.

If you believe your child is using jaya com, please contact us immediately.

10Policy Updates

Jaya com may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly
• You will be notified of significant changes via email or platform notification
• Continued use of the platform after any changes will be considered acceptance of the updated policy

We recommend checking this page regularly to stay up to date with our latest Privacy Policy.

11Contact

For any privacy-related questions, requests, or complaints, please get in touch with us:

Our data protection team aims to respond to your queries within 24–48 business hours. For urgent security matters, we respond even faster.

See also our other policies: Terms & Conditions and Responsible Gaming।